Thank you for visiting our website. Lana Chic is a UK-based business specializing in handmade, knitted garments, crafted with care and attention to detail. Please read the following Terms and Conditions carefully before using our website or making a purchase.

 

By placing an order with us, you agree to be bound by these Terms and Conditions. These terms are subject to change without prior notice, so we encourage you to review them regularly.

 

1. General Information

1.1 Lana Chic is based in London, United Kingdom.
1.2 All our garments are handmade, making each piece unique. Due to the handmade nature of our products, variations in size, color, and finish may occur.
1.3 These Terms and Conditions apply to all users of the site, including browsers, vendors, customers, and others.

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2. Product Descriptions and Measurements

2.1 We strive to provide accurate descriptions and measurements for each product.
2.2 Due to the nature of handmade knitting, slight variations in size and color may occur. These variations are not considered defects but are a feature of the handmade process.
2.3 Customers are encouraged to carefully review all product details and measurements before making a purchase. If you have questions, please contact us before placing your order.

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3. Orders and Payments

3.1 Orders can be placed through our website. Payment must be made in full at the time of purchase.
3.2 We reserve the right to refuse or cancel any order if we suspect fraudulent activity or other reasons at our discretion.
3.3 Prices listed on the website are in GBP (£). Taxes, if applicable, are included in the displayed price.

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4. Returns, Refunds, and Exchanges

4.1 No Returns or Refunds Policy:

• Due to the handmade and unique nature of our garments, we do not accept returns, exchanges, or issue refunds for any purchases.

• By placing an order, you acknowledge and accept this policy.

4.2 Exceptions may be made at our discretion only in cases where the product is deemed defective or significantly different from the description provided.

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5. Shipping and Delivery

5.1 Orders will be shipped to the address provided at checkout. Please ensure that your shipping details are accurate to avoid delays.
5.2 Shipping times may vary based on your location. We are not responsible for delays caused by the shipping carrier.
5.3 Customers are responsible for any customs duties or taxes that may apply to international orders.

 

6. Limitation of Liability

6.1 Lana Chic shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
6.2 We are not responsible for any losses due to incorrect handling or care of the garments after purchase. Care instructions will be provided with each item to ensure longevity.

 

7. Privacy Policy

7.1 We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and store your data.

 

8. Governing Law

8.1 These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England.

 

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:
Email: lana.chic.knits@gmail.com