Effective Date: January 13th 2025 

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At Lana Chic, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

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1. Information We Collect

We collect only the information necessary to process your orders and provide you with our services. This includes:
 

1. Personal Information:

   • Name

   • Shipping address

   • Email address

   • Phone number 

2. Payment Information:

   • Payment details (e.g., card information, PayPal account)

   • Billing address
      

2. How We Use Your Information

We use your personal data for the following purposes:

• Order Processing: To fulfill your orders, process payments, and arrange shipment.

• Communication: To provide updates about your order, respond to inquiries, or notify you of changes to our policies.

• Compliance: To comply with legal and regulatory obligations.

We do not use your data for marketing purposes unless you have explicitly subscribed to our newsletter or opted in.
 

3. Sharing Your Information

We only share your personal data with third parties when necessary to provide our services, such as:

• Payment Processors: To securely process your payments.

• Shipping Companies: To deliver your orders.

We will never sell or rent your personal data to any third party.
 

4. Data Security

We take appropriate technical and organizational measures to protect your personal data, including:

• Secure payment gateways for processing payments.

• Encryption and firewalls to protect our website.

• Limiting access to personal data to authorized personnel only.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal or reporting requirements. Typically:

• Order-related data: Retained for up to 6 years for tax and accounting purposes.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request corrections to inaccurate or incomplete data.

• Erasure: Request deletion of your personal data (subject to legal obligations).

• Restriction: Request restricted processing of your data.

• Data Portability: Request your data in a portable format.

• Objection: Object to processing based on legitimate interests.

 

To exercise your rights, contact us at lana.chic.knits@gmail.com 

7. Cookies

Our website may use cookies to enhance your browsing experience. You can control or disable cookies through your browser settings.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: lana.chic.knits@gmail.com